HAUS A HOME can offer 0% interest-free credit, subject to approval. Find out more on our finance page.

Please note, if you select this payment method, we can only deliver to your registered billing address.

You can find out more information here.

If you need assistance, our Customer Service team is available Monday to Friday from 9am to 4pm.

Please use our contact form here, and we’ll aim to respond within 24 hours, or email us directly at hello@hausahome.com.

We offer a free fabric sample service, allowing you to select up to 5 fabric samples for delivery within 2–3 working days. You can order your free fabric samples here.

Unfortunately not, we currently operate exclusively online.

Of course. Please get in touch with us as soon as you can as you only have a 7-day cooling off period to cancel your order.

Yes! Please contact us within 7 days from the date of your order confirmation with your order number, and we’ll do our best to offer some options.

If there’s a price difference, we’ll either issue a partial refund to your original payment method (if the new product is less expensive) or send a payment request for the balance (if the new product is more expensive).

No, we are unable to deliver outside of Mainland UK.

We do not deliver to Northern Ireland.

Yes, please reach out to us with your order number and new address as early as possible, and we’ll update it for you, provided your item hasn’t already been dispatched for delivery.

Delivery is £90, covering a premium, white-glove service to ensure your order is transported with the utmost care.

If you miss your delivery, re-delivery charges will apply at the same rate as your original delivery charge.

Unfortunately, routes are pre-planned and fully booked, so we are unable to return the same day. You’ll be contacted to rebook your delivery.

Yes. If you cancel before delivery, or return your sofa within 14 days of receiving it, your £90 comes back with the rest of your refund. The only exception is if you keep part of a larger order, since we'd have made the delivery anyway. If your sofa arrives faulty or isn't what you ordered, we refund your delivery charge in full and cover collection too.

Yes, at any time between placing your order and 14 days after your sofa is delivered, including during the weeks while it's being made. Email us at hello@hausahome.com with your order number. Cancel before delivery and we'll refund everything you've paid, including your £90 delivery charge, with nothing to collect and no fee. Please check our terms and conditions for more information.

Yes, if you tell us within 3 days of placing your order. Email hello@hausahome.com and we'll change it, charging or refunding any difference in price. After 3 days your sofa is in production and the fabric is set, though you can still cancel the order altogether right up to 14 days after delivery.

Tell us as soon as you spot it and we'll put it right at our cost, with no collection fee and your delivery charge refunded in full. Photos help us move faster, so send them if you can. Within 30 days of delivery you can reject a faulty sofa outright for a full refund. After that we'll repair or replace it, and your rights under the Consumer Rights Act run for six years in England and Wales, five in Scotland.