All of our sofas are made to order to your chosen fabric and colour, so please note that change-of-mind returns are not available once your 7-day cooling-off period has passed. If you believe your item is faulty or not as described, please notify us in writing at hello@hausahome.com within 48 hours of delivery. Please ensure any item you return is in the same condition as when it was received, as we will be unable to offer a full refund if there are signs of damage or misuse. For more information please refer to our Returns & Refunds Policy.
Delivery & Returns
Delivery & Returns
Expert delivery
Delivery will be handled by a two-person, white-glove team that will carefully place your order in your room of choice.
Unboxing
Your order will be unboxed by our specialist delivery team and all packaging will be removed for you, entirely hassle free.
On the day
You will receive a two-hour window reminder in the morning, a link to your live online tracking, followed by a call 45 minutes prior to arrival.
Returning your order
Cancelling your order
Changed your mind after placing an order? You have 7 days from your Order Confirmation Email to cancel for a full refund. Simply notify us in writing by email at hello@hausahome.com with your order number. After this 7-day period, cancellation is not possible as production of your sofa will have begun. For more information please refer to our terms and conditions.
