Changed your mind while your sofa is being made? You can cancel atany point before it's delivered, and we'll refund everything you'vepaid, including your £90 delivery charge. Just emailhello@hausahome.com with your order number. Nothing has to becollected and there's no fee, so the earlier you tell us thesimpler it is for everyone. For more information please refer toour terms and conditions.
Delivery & Returns
Expert delivery
Delivery will be handled by a two-person, white-glove team that will carefully place your order in your room of choice.
Unboxing
Your order will be unboxed by our specialist delivery team and all packaging will be removed for you, entirely hassle free.
On the day
You will receive a two-hour window reminder in the morning, a link to your live online tracking, followed by a call 45 minutes prior to arrival.
Cancelling before delivery
Returning after delivery
Once your sofa has arrived, you have 14 days to decide. Tell us within the first 48 hours and we'll collect free of charge and refund you in full, including your £90 delivery. After that a collection fee applies: £150 for footstools, armchairs and medium sofas, or £300 for large, chaise, corner and U-shape sofas. That's one fee per collection, however many pieces you send back. You don't need to have kept the packaging. None of this applies if something is wrong. If your sofa arrives faulty, damaged, or isn't what you ordered, we collect and put it right at our cost, and there is never a collection fee. For more information please refer to our Returns & Refunds Policy.
