Standard Warranty

  • How long is the warranty?

    At Haus a Home, we offer a 10 year warranty on the sofa frame, covering structural manufacturing defects from the date of delivery.


    Alongside this, we provide a 1-year warranty on all other manufacturing faults, starting from the day your order is delivered.

  • How do I make a claim?

    To report a manufacturing fault, please send us an email to hello@hausahome.com and please include the following:


    • Your order number

    • Delivery postcode

    • A clear description of the issue

    • Supporting photos where possible


    Once submitted, our dedicated Warranty Team will review your claim and be in touch.


     

  • What isn’t covered?

    • General wear and tear

    • Accidental or deliberate misuse

    • Lack of proper care or maintenance

    • Commercial or institutional use

    • Incorrect assembly or storage (e.g. damp environments or prolonged direct sunlight)

    • Any alterations or modifications made to the product

    • Issues caused by not following the warranty terms

    These guarantees are in addition to, and do not affect, your statutory rights.

  • Can I extend my warranty period?

    Yes you can extend your warranty before your item is delivered with our 5-Year Extended Warranty Plan. This plan provides added peace of mind beyond our standard warranty coverage. Full details, including what’s covered and how to purchase, can be found here.

  • My sofa is out of warranty - can you still help?

    If your warranty has expired, we’re unfortunately unable to investigate the issue directly.


    We recommend contacting Castelan Group, who may be able to assist with a repair. Please note that any repair costs would be your responsibility.
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